Return & Refund Policy


Guide Return of a Product

Foride stands behind the quality of every product sold and delivered by our team, hoping that each and every customer's expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (This valid purchase is only available for the Foride website).

Orders can be returned within 14 days upon receipt (subject to the latest update of the logistics time). Before starting the return process, you should fill out and send a return form to support@foride.com, preferably with a photo or video of where the product was damaged. Foride will process your request within 3 workdays. After approval by Foride, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging. After Foride agrees to your request for a return, please send back the product and provide the tracking number and tracking query link to Foride within 7 days. Otherwise, the request will be processed as expired.

Download Return Form

For product purchased from Foride.com:

Bought but not yet shipped (cancellations):

The full price of the order will released to your account within 14 days after we receive your refund request form, with no handling fee.

Pre-orders and cancellations of pre-orders:

For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.

Product was delivered:

  1. Orders from Foride.com can be returned within 14 days of receiving. You can request a return & refund service without providing any reason, and you shall be responsible for the return shipping fee.
  2. Orders from Foride.com can be returned within 14 days upon receiving, if the product has a manufacturing defect or is damaged during transport, you can contact the Foride customer service team at support@foride.com to request a return & refund service. Foride will be responsible for the return shipping fee. Within 14 days after receiving the return package, the original purchase price will be refunded to your account.

We will not charge you any handling fee if you return your order within 14 days for any reason

Used articles:

We do not offer a return of used items, except in extreme cases of breakage/ malfunction.

For products purchased not from Foride.com:

Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.

*Please note: This website only accepts true purchases from Foride.com. This means if you got one product from other sales like Amazon, Aliexpress, or Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from Foride.com.

Return Notes:

  1. When applying for a return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.
  2. The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals and complimentary items. And all the labels and logos of the returned items show no signs of tampering or alteration.
  3. Unauthorized return or cash on delivery without the seller’s consent will be rejected.
  4. After your return request is approved, please send the product back to the address provided in the email, not to the shipping address on the delivery note.
  5. The return policy works only for purchases directly from the Foride website.

CONTACT US

support@foride.com