Troubleshooting

E-bike Troubleshooting

Please check the following issues and solutions before sending the product to the designated repair office.

Problem Possible Causes Solutions
Display does not work/ Vehicle can not turn on a. No power supply for vehicles.
b. The electric wire is not plugged in properly
c. Display is damaged
d. Controller burnout or water damage		 a. Charge the battery
b. Reconnect the electric wire properly
c & d. Contact the re-seller for helping to solve it.
Front light does not work a. Wire is not plugged in properlyte
b. It is damaged		 a. Plug the wire in properly.
b. Contact re-seller.
Battery does not charge a. Charger is not plugged in properly
b. Battery if out/below of temperature site.
c. Battery is under rated voltage		 a. Plug in properly and charge.
b. Make sure it is the resume Charging temperature.
c. Contact re-seller.
Insufficient Range a. Battery is not in full charge.
b. Tyre pressure is low
c. Frequent braking
d. Battery aging or attenuation
d. Low ambient temperature, battery capacity attenuation.		 a. Charge the battery fully.
b. Check the pressure before every use.
c. Develop good drive habits.
d. It’s normal.
Motor does not work a. Brake lever does not back properly
b. The electric wire is not plugged in properly
c. Sensor/controller is inefficient		 a. Readjust brake lever
b. Plug the electric wire in properly.
c. Contact for help.

 

Xtremer 1 LCD Display Error Code
Code Possible Causes Solutions
E00 Normal (It shows up after problems get fixed.)
E06 Undervoltage fault a. Charge the battery
b. Re-connect the battery and controller
c. Contact the re-seller
E07 Motor fault a. Replace the motor or controller
a. Contact the re-seller
E08 Handlebar fault a. Replace the handlebar
b. Contact the re-seller
E09 Controller fault a. Replace the controller
a. Contact the re-seller
E10, E11 Communication failure a. Re-connect the display and controller
b. Replace the display
c. Replace the controller
d. Contact the re-seller

 

Roamer 1 LCD Display Error Code
Code Possible Causes Solutions
21 Abnormal current or damaged MOS tube; a.Replace the MOS tube;
b.Replace the battery;
23 The motor is out of phase. a.Replace the motor;
b.Replace the motor adapter cable;
c.Replace the controller;
24 Motor hall signal abnormality; a.Replace the motor;
b.Replace the motor adapter cable;
c.Replace the controller;
25 Brake issue; a.Adjust the brake lever to make sure it backs properly;
b.Replace the brake lever;
c.Replace the controller;
26 Undervoltage fault; a.Charge the battery;
b.Re-connect the battery and the controller;
c.Replace the controller;
d.Replace the display;
30 Communication error; a.Re-connect the display and controller;
b.Replace the display;
c.Replace the controller;

Attention: If any other failures occurred and you can not find a solution above, please contact the reseller to solve it. And if you need to which need professional tools, in order to avoid danger, the machine must be repaired or replaced by the manufacturer, other maintenance offices, or professionals from similar offices.
If you still have questions, don't hesitate to contact the customer service at support@foride.com.